Responsible Gaming
Gambling Should Be Entertainment
At Vegas Hero, we believe that gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. Casino games are games of chance, and the odds always favour the house in the long term. Only ever gamble with money you can afford to lose, and never chase losses by spending more than you have budgeted.
Age Verification
Vegas Hero is strictly for players aged 18 and over in the United Kingdom. If you are under 18, you must not create an account or place any bets. We take age verification seriously and reserve the right to request proof of identity at any time.
By accessing Vegas Hero, you confirm that you are at least 18 years of age and meet all legal requirements to gamble in your jurisdiction.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, you may be developing a problem with gambling:
- Spending more time or money gambling than intended
- Constantly thinking about gambling, even when not playing
- Needing to gamble with larger amounts to get the same thrill
- Feeling anxious or irritable when you try to stop or reduce gambling
- Attempting to hide your gambling from friends, family, or partners
- Chasing losses by gambling more to try to win back money
- Using gambling to escape problems, stress, or difficult emotions
- Borrowing money to gamble or paying gambling debts with borrowed funds
- Lying about the extent of your gambling activities
- Neglecting work, school, relationships, or hobbies because of gambling
- Gambling has caused financial harm or relationship problems
If you experience several of these signs, please seek help immediately.
Self-Help Tools Available
Vegas Hero provides several tools to help you stay in control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a specific timeframe
- Reality Checks: Receive notifications during play sessions to remind you how long you have been gambling
- Self-Exclusion: Temporarily or permanently close your account to take a break from gambling
- Account Pause: Request a temporary suspension of your account to give yourself time to reflect
To access these tools, log into your Vegas Hero account and visit the Responsible Gaming section in your account settings. These features are there to help—use them if you need to.
Support Organisations
If you are struggling with problem gambling, please reach out to one of these trusted organisations that provide free, confidential support:
United Kingdom
- GamCare – Free counselling and support services for anyone affected by problem gambling
Website: www.gamcare.org.uk
Telephone: 0808 8020 133 - GamStop – The national self-exclusion scheme allowing you to self-exclude from all licensed gambling operators in the UK
Website: www.gamstop.co.uk - National Problem Gambling Clinic – Specialist NHS treatment for gambling disorder
Website: www.cnwl.nhs.uk/npgc
International Support
- Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
If You Need Help
Problem gambling is a serious issue, but recovery is possible. If you are struggling with your gambling, please do not wait—reach out for help today. Speaking to someone about your concerns is a sign of strength, not weakness.
Whether you choose to contact GamCare, GamStop, your GP, or another support service, taking that first step can make all the difference. You do not have to face this alone.
Your wellbeing matters to us. Please gamble responsibly.